Case Study VI: AIGPE - Remote Process Automation (RPA)

Introduction

Advanced Innovation Group Pro Excellence (AIGPE) approached us with a need for efficiency. A trusted partner referred AIGPE to Serenichron, knowing we could help optimize their operations. AIGPE, an instructional content provider, offers materials on platforms like Udemy, StackSkills, and their website. They initially sought assistance in course creation but soon realized their certification process needed automation to grow effectively.

Goals

AIGPE’s main goals were to:

Automate Certification: Their current manual steps took too much time and limited growth.
Create Digital Certificates: They wanted to use Open Badges 3.0 for secure, digital certificates.
Track Alumni Progress: A system for partners to confirm student credentials and monitor alumni activity was needed.

Project Focus

We started with the certification process. AIGPE’s team manageed certificates manually using multiple tools like Dropbox, Excel, Udemy, and Typeform. This limited them to issuing about 40 certificates per day. Our goal was to help them grow, while keeping costs low and working with their current system.

Solution Options

We looked at three options:

Custom Platform: Combines all processes into one system but takes a lot of time and money to set up.
Cloud Automation: Automates tasks without a full system, though it needs a long setup and can’t be tested early.
Remote Process Automation (RPA): Works with current tools to automate tasks; we chose RPA using Microsoft Power Automate for desktop tasks.

Implementing the RPA Solution

We recommended Microsoft Power Automate as it works well with AIGPE’s tools and is part of their Office 365 plan. Power Automate helped us automate key parts of certification and fit easily into their Excel-based workflow.

Steps

Collecting Certification Requests
The RPA system automatically gathers and organizes requests daily.
Checking Documents Automatically
The RPA checks student details (name, score, email) and asks staff to approve or reject certificates.
Scaling to More Courses
We tested the RPA with one high-demand course, saving staff 50% of their time. After positive results, we extended the system to all 27 courses. This increased their capacity to up to 400 certifications per day, with potential for up to 1,000.

Results

This solution provided consistent improvements:

400+ Certifications Daily: Increased from 40 per day, with room for further growth.
Reduced Manual Work: Staff time and effort decreased, allowing them to focus on other tasks.
Future-Ready: Power Automate will allow AIGPE expand digital certificates as needed.

Partner with Serenichron for Growth

AIGPE’s story shows the power of smart automation. If you want to grow, save time, and cut costs, contact Serenichron. Our team specializes in practical, effective solutions for small and medium businesses.

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