Customer journey & behavior analytics audit
Understand your customers like never before
Your website may be getting traffic, but do you really know how visitors are interacting with it? If users drop off before converting, struggle to find what they need, or engage with the wrong content, your marketing and sales efforts could be wasted. Our customer journey & behavior analytics audit provides deep insights into how visitors navigate your site, where they get stuck, and what needs improvement to enhance user experience and increase conversions.
Why behavior analytics matters
It’s frustrating to see website visitors come and go without taking action. Unclear user pathways make it difficult to identify why people aren’t converting. Hidden friction points frustrate potential customers, causing them to leave before engaging. Low engagement rates indicate that content, layout, or CTAs may not be resonating. Without behavioral insights, optimizing the user experience becomes guesswork. This audit helps you replace assumptions with real data so you can create a website that works for your audience—not against them.
What’s included in the audit
User behavior mapping:
Heatmap analysis:
Session recordings review:
Click & scroll depth analysis:
Engagement & interaction assessment:
Friction point identification:
Our comprehensive audit report includes:
- Visual behavior insights: Heatmaps and session recordings that reveal real user interactions.
- Actionable UX & engagement improvements: Data-backed recommendations to refine layout, content, and CTAs for better performance.
- Conversion funnel optimization plan: A clear strategy to reduce friction and guide users toward taking action.
- Data-driven personalization strategies: Insights on how to tailor user experiences based on behavioral trends.
Turnaround time
Our audit report will be delivered within 5-10 business days, giving you the insights needed to refine your customer journey and drive more meaningful engagement.
Aviva Rabinovici
Founder @ Guides Collective
“If you're looking for a seasoned systems architect capable of bolstering your operational and business efficiency, Vlad and Serenichron will definitely deliver.”
Josh MacPherson
Founder & Head Instructor @ TOEFL Prep
“I highly appreciate Vlad for his dedication, professionalism and passion. He is one of the best in the field and a great asset to any organisation.”
Renee Clair
Empowerment Coach @ Renee Clair Consulting | Project Manager @ Third Wave
“Vlad is an incredibly knowledgeable and kind-hearted colleague and I highly recommend him and his team to anyone who needs systems and operations support!”
Aviva Rabinovici
Founder @ Guides Collective
“If you're looking for a seasoned systems architect capable of bolstering your operational and business efficiency, Vlad and Serenichron will definitely deliver.”
Josh MacPherson
Founder & Head Instructor @ TOEFL Prep
“I highly appreciate Vlad for his dedication, professionalism and passion. He is one of the best in the field and a great asset to any organisation.”
Renee Clair
Empowerment Coach @ Renee Clair Consulting | Project Manager @ Third Wave
“Vlad is an incredibly knowledgeable and kind-hearted colleague and I highly recommend him and his team to anyone who needs systems and operations support!”