The following general terms and conditions will apply to all sales of goods by Serenichron and its partners through the online store serenichron.com to the Buyer and may be modified at any time by Serenichron without prior notice.
Thus, the following terms will mean:
By placing an electronic Order on the site serenichron.com, the Buyer agrees with the communication form (e-mail, phone) through which the Seller conducts its operations. The Order will consist of the following documents:
If the Seller confirms the Order, this implies a complete acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a receipt confirmation from the latter. The Seller does not consider an unconfirmed order at any time as having the value of a Contract.
Order confirmation is done electronically (e-mail). Product prices in the order are valid for 3 working days from the date of order registration. The general sales terms and conditions will form the basis of the Contract thus concluded.
The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the requirements and specifications expressed by the Buyer in the Order. The information presented on the Seller’s websites is informative and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information so that the product is used within the parameters for which it was purchased.
The User/Buyer understands the intellectual property rights and will not disclose or make public any of the information received from the Seller to a third party. All drawings, graphics, and design elements appearing on the site, the site name as well as the graphic symbols are trademarks registered in the ownership of Serenichron and may not be taken, copied, or used without the written consent of the owner. All content elements such as descriptions, drawings, graphics, and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of Serenichron, and it reserves all rights obtained in this regard directly or indirectly through usage and/or publication licenses. The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify, and/or alter in any other way, use, link to, expose, include any of the above content elements in any other context than the original one intended by Serenichron, include any content element outside the Site, remove the markings that signify Serenichron’s copyright over the content elements as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, without the express written consent of Serenichron.
All the content of the site and the graphics, including but not limited to all content in text format, as well as the technical sources of all services and facilities present and future (except where expressly mentioned another owner), the sources of pages as well as any other material, transmitted in any form by and to the Users (through direct visualization on the site, by newsletters, etc.) belong to Serenichron. The content of the site, regardless of the area where it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal can only be done with the prior, express, and written consent of Serenichron. Therefore, copying, taking, reproducing, publishing, transmitting, selling, distributing, partially or entirely modifying the content of this site or any part of it in other purposes than personal ones is prohibited, except for the following situations: (i) Reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments from articles published (max. 400 characters), specifying the source of the information taken, with a link, in the following form: (Source: site name – link to site content). (ii) Links to the site serenichron.com are allowed, and specifying the source of information shall be made after each link or at the end of the article, as follows: “Information provided courtesy of Serenichron – link to site content” Users are obliged to respect all copyrights and all related rights, as well as any other intellectual property rights that the Site Administrator and its partners hold regarding/in connection with the site serenichron.com. Serenichron reserves the right to take legal action against any person and/or entity that infringes in any way the above provisions. Requests to use the site’s content for any other purpose except personal use can be made via email at [email protected], specifying “Attention to the agency.” Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party may invoke regarding the materials and information transmitted in any way to the site, and the persons who send information or materials understand and accept that any violation of this obligation cannot engage in any way the responsibility of Serenichron but only the responsibility of the respective persons. Serenichron may carry out advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the Users’ consent. The spaces and dimensions of the advertising campaigns and promotions do not require the Users’ consent and may be changed at any time without prior notice. Serenichron is not responsible for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.
Serenichron does not assume any obligation and does not guarantee implicitly or explicitly the content of the site, nor the content provided by its partners or the Users of the site. However, Serenichron will make all reasonable efforts to ensure the accuracy and professionalism of the information provided on the site to gain and maintain Users’ trust in the site. In this sense, Serenichron will try to correct any errors and omissions as soon as possible. The site administrator does not offer any warranties for the content of the site and in no situation can be held responsible for any loss or damage that could result from using any part/sequence/page on the site or the inability to use it, regardless of the cause, or from erroneous interpretation of any of the site’s content provisions. The information provided through the site is offered in good faith, from sources considered reliable. If any of the published articles or any other information falls under copyright law, Users are asked to contact us at [email protected] so that appropriate measures can be taken. Additionally, Users must consider that the information presented may include inaccuracies (e.g.: technical data or typing errors). The site administrator will take all necessary efforts to correct these aspects as soon as possible.
Users understand and accept that Serenichron does not guarantee:
Site users have the possibility of receiving newsletters and alerts by email, with the option to unsubscribe at any time by clicking on the unsubscribe link in the newsletter/alert received on the email explicitly provided upon subscription. Since access to the products offered through the site is made via an active account, based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you on behalf of the site. Also, to ensure increased security, at the end of the visit to the site, we recommend closing the browser window in which you worked or clicking on “Sign out”/”Log off” on the visited page.
A cookie is a text file that contains small fragments of information sent to your browser and stored in your computer, mobile phone, or other devices when you visit a website. This cookie file sends information back to the website each time you revisit it. Cookies can be permanent (known as persistent cookies), which remain in your computer until you delete them, or temporary (known as session cookies) which are valid only until you close your browser window. Cookies can be first-party, which are set by the website you are visiting, or third-party, which are set by a different site from the one you are visiting. How does Serenichron use cookies? We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences, and generally to improve the user experience. The cookies we use on our sites may fall into the following categories:
The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice for the Goods delivered, and the Buyer’s obligation is to provide all the information necessary for issuing the invoice in accordance with the legislation in force. For correct communication of the invoice related to the Order, the Buyer is responsible for updating, whenever necessary, the data in their Account and accessing the information and documents related to each existing Order in the Account. By sending the Order, the Buyer expresses their agreement to receive invoices in electronic format via email to the address mentioned in their Account.
The Seller is released from risks and responsibilities associated with the Goods and Services at the time of their handover to the internal courier company with which the Seller collaborates or to the Buyer’s representative. The Seller will ensure proper packaging of the Goods and Services and will ensure the transmission of accompanying documents. The Seller cannot be held responsible for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods after delivery, particularly for the loss of products. The Seller will be liable in the event that the subcontractors and/or partners involved in the execution of the Order do not fulfill any of the contractual obligations. The Seller does not assume responsibility for product descriptions presented on the site. Images are presented on the site as an example, and the delivered products may differ from the images and descriptions displayed on the site in any way due to changes in features and design without prior notice. The Seller reserves the right to supplement and modify any information on the site without prior notice. The Seller does not guarantee the availability of the products in stock displayed; therefore, it has the right not to deliver partially or fully a particular order if certain products are no longer available in the current offer or are not available. If the prices or other details regarding the products have been displayed incorrectly, including due to the fact that they were entered incorrectly in the database, the Seller reserves the right to cancel the delivery of that product and to notify the customer as soon as possible about the error if the delivery has not yet been made. The Seller is not responsible for damages caused as a result of the site’s malfunction and for those resulting from the inability to access certain links published on the site. The maximum value of the Seller’s obligations to any client in case of non-delivery or improper delivery is the value of the amounts collected by the Seller from that client. The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
Delivery is not free and is made via express courier as described in the “Deliveries” section. Our products are sometimes made to order, which means that the production and delivery time can be up to 14 working days from the order processing day. Orders are processed as soon as possible after placing the order, during the Monday – Friday 10:00-18:00 timeframe. For orders placed outside business hours (Monday – Friday 10:00-18:00) or on weekends, they will be processed on the first working day. On holidays and during sales periods, the delivery term may be extended. If the package cannot be delivered (the recipient does not answer, the address you provided is incorrect, etc.), you will be contacted by the courier by phone. If the recipient cannot be contacted, the packages remain with the local courier for 7 days, after which they are returned to the Sender. We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or misdelivery of a shipment or any part of it if they are caused by the following situations/circumstances beyond our control, but not limited to them:
Acceptance is made when the Goods conform to the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not meet the technical specifications, the Seller will bring the Products into conformity. Also, for products sold and delivered by Serenichron, the Buyer benefits from a 14-day return.
The ownership of the Goods will be transferred upon delivery, after payment by the Buyer to the location indicated in the order (delivery meaning signing the delivery document provided by the courier or signing the receipt on the invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the parcels before signing for delivery, but only after signing for delivery and paying for them if applicable.
The Buyer may request the return of products in the following situations:
To ensure the protection of users’ right to personal data protection, we have implemented specific protective measures, taking into account Romanian legislation, as well as the requirements set by Regulation (EU) 2017/679 – applicable throughout the European Union from May 25, 2018 (“Regulation”). Personal data means any information by which you can be identified, in particular by an identification element such as a name, an identification number, location data, an online identifier, or one or more elements related to your physical, physiological, genetic, mental, economic, cultural, or social identity. Our company takes all necessary measures to ensure the protection of your right to personal data protection, and these terms represent the notification established by art. 13 or 14 of the Regulation, explaining why we collect your personal data, how we protect this data, and what your rights are regarding this data collection. We encourage you to read this document carefully and request any additional information or clarification that you deem necessary regarding the content of this information.
In accordance with Regulation (EU) 2017/679, Serenichron will administer safely and only for the specified purposes, the personal data provided by Users. Through Terms and Conditions, Users are informed that the personal data they provide will be processed to offer, in optimal conditions by Serenichron, internet services, supply of goods and services, advertising, marketing, and publicity services, as well as statistical services. Serenichron performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use, and, in some cases, transmission to third parties, based exclusively on and regulated by a commercial contract that ensures the security and confidentiality of the data, as well as respect for the user’s rights, of the personal data of the site Users to administer, maintain, improve, and obtain information regarding the services they provide, as well as to prevent errors and information leaks through their own IT network, violations of the law, or contractual terms. Personal data to be collected may also be used, including through the automatic creation of profiles (for those Users who have explicitly given their consent), to personalize the services offered to Users through the site and for marketing purposes. The automatic creation of profiles will not target minors; their personal data will not be processed for this purpose. Personal data will be provided by Users, at their discretion, when creating a valid account on the site or subscribing to a service available on the site, to benefit from the services and products offered through it. When registering on the site, Users are requested to provide certain personal data, such as first and last name, gender, date of birth, email address, phone, profession, habits/preferences/behavior, and other personal information. The User is solely responsible for all the data provided when creating a user account on the site. To confirm the data and the account, the User will be notified at the email address declared upon account creation. This confirmation email is intended to stop fraudulent actions by users who use other people’s email addresses to create fictitious accounts. If you receive such a message, if you have not registered personally on the site, please send us an email at [email protected] to delete the respective account within 3 working days. The email will also contain, in PDF format, the current version of this Contract. The User Profile form contains fields that can be edited if there is a desire to modify or complete the data provided at account creation. The User is not obliged to provide these data, but they are necessary for i) recording the use of the site and ii) providing optimal services through it, to inform about promotional campaigns, for advertising purposes, for personalized marketing and advertising actions, and for the User’s access to additional facilities. The User’s refusal to provide the requested data results in the non-participation in promotional actions organized through the site and the non-use of the additional facilities and services offered exclusively to Users with an account on this website. The website can still be used if the User decides not to create a profile by providing personal data, except as provided in the Cookies Policy (an integral part of this Contract). In accordance with Regulation (EU) 2017/679 and Law no. 677/2001, Users have the right to access, intervene on the data, the right not to be subject to an individual decision, and the right to go to court. Users also have the right to oppose the processing of their data and request the deletion of the data. To exercise these rights, Users can make a written request in this regard, which they will send by email to [email protected] with the specification “Request for personal data.” The site is committed not to send spam messages (commercial messages for which it does not have the User’s prior explicit consent) and to take all accessible technical means to ensure the security and confidentiality of the User’s data. The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who engage in proven fraud, slander, or attacks on the security and confidentiality of the information within the site or the company operating the site.
In the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, after the user voluntarily completes their personal data on the site, by accessing one or more of the sections: create account, update account, subscribe to newsletter, complete online questionnaire, complete online form, to obtain personalized information or commercial benefits, within campaigns promoted on the site.
Grounds for collecting personal data on the site may include the following:
Below we present in detail the personal data collected as well as the grounds, purpose, and duration of their collection. Providing the data indicated below is not mandatory for viewing the Website, except for those related to Cookies. The indicated data is necessary only to provide specific services to Users who transmit them.
Personal Data We Collect:
Personal Data We Collect:
We will store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data is processed, and in cases where we have a legal obligation to keep your personal data for a certain period, the retention period will be as provided by law. Depending on the specific situation, this period will vary, ranging from 1 day to 10 years. For a better understanding of how your personal data is stored, where it will be stored, and the exact period for which this data will be kept in our records or systems, please refer to the above table. To guarantee the user’s right to be protected regarding the processing of personal data, we implement, for certain categories of data that are sensitive or likely to significantly affect rights, special technical and organizational measures to protect these categories of personal data.
To protect personal data at a higher standard, users have a series of rights regulated by law, which we present briefly below, asking you to contact the data protection officer in our company for any additional details.
For the user to exercise the above-mentioned rights, to ask us any questions regarding these rights, or to ask for clarification about any of the provisions of this notice, please contact us anytime, using the contact details.
How Requests or Complaints Can Be Sent – Contact Person For more information regarding personal data, how data is collected, processed, and protected, or to request any clarification regarding those mentioned in these Terms and Conditions, any user can contact the data protection officer at any time by email at [email protected] or by mail at Jud. Ilfov, Bragadiru, Rubinului Street 7b, Villa 11, Postal Code 077025.
None of the parties will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.
This contract is subject to Romanian law. Any disputes arising between Serenichron and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.
Serenichron currently has no special offer campaigns underway.
Serenichron has the right to modify at any time and in any way any of the provisions included in the Terms and Conditions or the Terms and Conditions as a whole, without any prior notice and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, made at any time after the modification, and the non-acceptance of any modification obliges the respective User to immediately cease accessing the site and/or using the services offered through it.
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