Terms & Conditions

1. Definitions

The following general terms and conditions will apply to all sales of goods by Serenichron and its partners through the online store serenichron.com to the Buyer and may be modified at any time by Serenichron without prior notice.

Thus, the following terms will mean:

  • Buyer: A natural person/legal entity or other legal entity that places an Order.
  • Seller: Serenichron, with the trade name Serenichron SRL, having its headquarters in Ilfov County, Bragadiru, Rubinului Street 7b, Villa 11, Postal Code 077025, CUI 40736856, registration number at the Trade Register.
  • Goods: Any product, including the documents and services mentioned in the Order, which are to be provided by the Seller to the Buyer.
  • Order: An electronic document that acts as a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
  • Contract: An Order confirmed by the Seller.
  • Intellectual Property Rights: All intangible rights such as know-how, copyrights, rights in the nature of copyright, database rights, design rights, model rights, patents, trademarks, and domain name registrations for any of the above.
  • Site: The domain serenichron.com and its subdomains.

2. Contractual Documents

By placing an electronic Order on the site serenichron.com, the Buyer agrees with the communication form (e-mail, phone) through which the Seller conducts its operations. The Order will consist of the following documents:

  • The Order (together with clear mentions regarding delivery and billing data) and its specific conditions.
  • Terms and conditions.

If the Seller confirms the Order, this implies a complete acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a receipt confirmation from the latter. The Seller does not consider an unconfirmed order at any time as having the value of a Contract.

Order confirmation is done electronically (e-mail). Product prices in the order are valid for 3 working days from the date of order registration. The general sales terms and conditions will form the basis of the Contract thus concluded.

3. Seller’s Obligations

The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the requirements and specifications expressed by the Buyer in the Order. The information presented on the Seller’s websites is informative and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information so that the product is used within the parameters for which it was purchased.

4. Intellectual and Industrial Property Rights

The User/Buyer understands the intellectual property rights and will not disclose or make public any of the information received from the Seller to a third party. All drawings, graphics, and design elements appearing on the site, the site name as well as the graphic symbols are trademarks registered in the ownership of Serenichron and may not be taken, copied, or used without the written consent of the owner. All content elements such as descriptions, drawings, graphics, and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of Serenichron, and it reserves all rights obtained in this regard directly or indirectly through usage and/or publication licenses. The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify, and/or alter in any other way, use, link to, expose, include any of the above content elements in any other context than the original one intended by Serenichron, include any content element outside the Site, remove the markings that signify Serenichron’s copyright over the content elements as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, without the express written consent of Serenichron.

5. Rights to Site Content

All the content of the site and the graphics, including but not limited to all content in text format, as well as the technical sources of all services and facilities present and future (except where expressly mentioned another owner), the sources of pages as well as any other material, transmitted in any form by and to the Users (through direct visualization on the site, by newsletters, etc.) belong to Serenichron. The content of the site, regardless of the area where it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal can only be done with the prior, express, and written consent of Serenichron. Therefore, copying, taking, reproducing, publishing, transmitting, selling, distributing, partially or entirely modifying the content of this site or any part of it in other purposes than personal ones is prohibited, except for the following situations: (i) Reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments from articles published (max. 400 characters), specifying the source of the information taken, with a link, in the following form: (Source: site name – link to site content). (ii) Links to the site serenichron.com are allowed, and specifying the source of information shall be made after each link or at the end of the article, as follows: “Information provided courtesy of Serenichron – link to site content” Users are obliged to respect all copyrights and all related rights, as well as any other intellectual property rights that the Site Administrator and its partners hold regarding/in connection with the site serenichron.com. Serenichron reserves the right to take legal action against any person and/or entity that infringes in any way the above provisions. Requests to use the site’s content for any other purpose except personal use can be made via email at [email protected], specifying “Attention to the agency.” Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party may invoke regarding the materials and information transmitted in any way to the site, and the persons who send information or materials understand and accept that any violation of this obligation cannot engage in any way the responsibility of Serenichron but only the responsibility of the respective persons. Serenichron may carry out advertising campaigns and/or promotions in any section of the site at any time, without this operation requiring the Users’ consent. The spaces and dimensions of the advertising campaigns and promotions do not require the Users’ consent and may be changed at any time without prior notice. Serenichron is not responsible for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.

6. Limitation of Liability for Site Administrator

Serenichron does not assume any obligation and does not guarantee implicitly or explicitly the content of the site, nor the content provided by its partners or the Users of the site. However, Serenichron will make all reasonable efforts to ensure the accuracy and professionalism of the information provided on the site to gain and maintain Users’ trust in the site. In this sense, Serenichron will try to correct any errors and omissions as soon as possible. The site administrator does not offer any warranties for the content of the site and in no situation can be held responsible for any loss or damage that could result from using any part/sequence/page on the site or the inability to use it, regardless of the cause, or from erroneous interpretation of any of the site’s content provisions. The information provided through the site is offered in good faith, from sources considered reliable. If any of the published articles or any other information falls under copyright law, Users are asked to contact us at [email protected] so that appropriate measures can be taken. Additionally, Users must consider that the information presented may include inaccuracies (e.g.: technical data or typing errors). The site administrator will take all necessary efforts to correct these aspects as soon as possible.

Users understand and accept that Serenichron does not guarantee:

  • that the information contained on the site is entirely complete;
  • that the information entered by the Users of the website is real, correct, and does not assume responsibility for how visitors use them;
  • that the information or services on the site will meet all Users’ requirements, and for improper use of them, Users assume full responsibility;
  • for the results obtained by Users as a result of using the information or services available through the site; using the information and services is done at Users’ own risk;
  • that the services available through the site will operate continuously, uninterrupted, without errors – for this aspect, Serenichron does not assume responsibility for any damages that Users may have due to the temporary or defective functioning of the site or for the use of information obtained through the use of links from the site to other sites (their use is at Users’ discretion). Moreover, Users understand and accept that Serenichron is not responsible for any discrepancies, errors, or omissions within the information provided on the site by Users. Users also understand and accept that Serenichron is absolved of any liability for advertising messages posted on the site or through the services offered on the site, as well as for the goods or services provided by the authors of these advertising messages. Users of the site expressly agree to hold Serenichron harmless from any judicial or extrajudicial actions arising as a result of incorrect or fraudulent use of the site. In cases of force majeure, Serenichron and/or its operators, directors, employees, subsidiaries, branches, and representatives are fully exempt from any liability. Cases of force majeure include, but are not limited to, technical equipment failures of Serenichron, lack of internet connection, lack of telephone connection, computer viruses, unauthorized access to the Site’s systems, operational errors, etc. Users agree to protect and ensure Serenichron and/or its operators, directors, employees, subsidiaries, branches, and representatives against and from any claims, demands, actions, enforcements, losses, damages, costs (including, without limitation, lawyer’s fees), expenses, judgments, decisions, fines, settlements, or other obligations resulting or related to any other action of Users in connection with the use of the site or the services offered through it. Serenichron does not provide any warranty, either explicitly or implicitly, regarding including but not limited to the operation of the site serenichron.com, the information, content, materials, or products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of information is done at their own risk.

7. User Subscription to Newsletters and Alerts

Site users have the possibility of receiving newsletters and alerts by email, with the option to unsubscribe at any time by clicking on the unsubscribe link in the newsletter/alert received on the email explicitly provided upon subscription. Since access to the products offered through the site is made via an active account, based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you on behalf of the site. Also, to ensure increased security, at the end of the visit to the site, we recommend closing the browser window in which you worked or clicking on “Sign out”/”Log off” on the visited page.

8. Cookie Policy

A cookie is a text file that contains small fragments of information sent to your browser and stored in your computer, mobile phone, or other devices when you visit a website. This cookie file sends information back to the website each time you revisit it. Cookies can be permanent (known as persistent cookies), which remain in your computer until you delete them, or temporary (known as session cookies) which are valid only until you close your browser window. Cookies can be first-party, which are set by the website you are visiting, or third-party, which are set by a different site from the one you are visiting. How does Serenichron use cookies? We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences, and generally to improve the user experience. The cookies we use on our sites may fall into the following categories:

  • Strictly necessary cookies: These cookies are essential for you to navigate the site and use the services you requested, such as accessing secure areas of the site. We use this type of cookie to manage user registration and authentication. Without these cookies, the services you requested cannot be provided. These cookies are first-party and can be permanent or temporary. In short, our sites will not function properly without these cookies.
  • Performance cookies: These cookies collect information about how visitors use a site, such as which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous. We use these cookies to:
    • compile statistics on how our websites are used;
    • measure the impact of our advertising campaigns. These cookies can be permanent or temporary, first-party, or third-party. In short, these cookies collect anonymous information about the pages visited and the ads viewed.
  • Functionality cookies: These cookies allow a site to remember things you have chosen (such as your username, language, or country) and provide improved, more personal options. These cookies can also be used to provide services you requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized, and they cannot track your browsing activity on other sites. We use these cookies to:
    • remember if you have already benefited from a particular service;
    • improve your experience in general across the entire site, remembering your preferences.
  • Advertising cookies: These cookies are used to limit the number of times you see an advertisement and to measure the impact of advertising campaigns. Advertising cookies are used to manage advertising across the site. These cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary. In short, they are linked to the advertising services provided on our site by third parties.
  • Social cookies: These cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from serenichron.com on these networks. Serenichron.ro does not control these cookies; therefore, for more information on how they work, please check the social networks’ pages. How to manage & delete cookies: If you want to restrict, block, or delete cookies, you can do so by modifying your web browser settings. Using serenichron.com without rejecting cookies or similar technologies implies the visitors’ consent for us to use such technologies and to process information.

9. Billing and Payments

The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice for the Goods delivered, and the Buyer’s obligation is to provide all the information necessary for issuing the invoice in accordance with the legislation in force. For correct communication of the invoice related to the Order, the Buyer is responsible for updating, whenever necessary, the data in their Account and accessing the information and documents related to each existing Order in the Account. By sending the Order, the Buyer expresses their agreement to receive invoices in electronic format via email to the address mentioned in their Account.

10. Responsibilities The Seller undertakes to ship the Goods and Services through a door-to-door courier system to the Buyer

The Seller is released from risks and responsibilities associated with the Goods and Services at the time of their handover to the internal courier company with which the Seller collaborates or to the Buyer’s representative. The Seller will ensure proper packaging of the Goods and Services and will ensure the transmission of accompanying documents. The Seller cannot be held responsible for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods after delivery, particularly for the loss of products. The Seller will be liable in the event that the subcontractors and/or partners involved in the execution of the Order do not fulfill any of the contractual obligations. The Seller does not assume responsibility for product descriptions presented on the site. Images are presented on the site as an example, and the delivered products may differ from the images and descriptions displayed on the site in any way due to changes in features and design without prior notice. The Seller reserves the right to supplement and modify any information on the site without prior notice. The Seller does not guarantee the availability of the products in stock displayed; therefore, it has the right not to deliver partially or fully a particular order if certain products are no longer available in the current offer or are not available. If the prices or other details regarding the products have been displayed incorrectly, including due to the fact that they were entered incorrectly in the database, the Seller reserves the right to cancel the delivery of that product and to notify the customer as soon as possible about the error if the delivery has not yet been made. The Seller is not responsible for damages caused as a result of the site’s malfunction and for those resulting from the inability to access certain links published on the site. The maximum value of the Seller’s obligations to any client in case of non-delivery or improper delivery is the value of the amounts collected by the Seller from that client. The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.

11. Product Delivery

Delivery is not free and is made via express courier as described in the “Deliveries” section. Our products are sometimes made to order, which means that the production and delivery time can be up to 14 working days from the order processing day. Orders are processed as soon as possible after placing the order, during the Monday – Friday 10:00-18:00 timeframe. For orders placed outside business hours (Monday – Friday 10:00-18:00) or on weekends, they will be processed on the first working day. On holidays and during sales periods, the delivery term may be extended. If the package cannot be delivered (the recipient does not answer, the address you provided is incorrect, etc.), you will be contacted by the courier by phone. If the recipient cannot be contacted, the packages remain with the local courier for 7 days, after which they are returned to the Sender. We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or misdelivery of a shipment or any part of it if they are caused by the following situations/circumstances beyond our control, but not limited to them:

  • Road blockages (tree falls, rock slides, chain collisions), land subsidence near the road;
  • Bridge collapses, tunnel blockages, derailment of trains near the road, natural blockages, unauthorized strikes, spontaneous regional riots, adverse weather conditions;
  • Natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows;
  • Human causes: state of war, siege, forced nationalization, revolutions, popular uprisings;
  • Failure to respect orders by suppliers and third parties.

12. Acceptance

Acceptance is made when the Goods conform to the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not meet the technical specifications, the Seller will bring the Products into conformity. Also, for products sold and delivered by Serenichron, the Buyer benefits from a 14-day return.

13. Transfer of Property

The ownership of the Goods will be transferred upon delivery, after payment by the Buyer to the location indicated in the order (delivery meaning signing the delivery document provided by the courier or signing the receipt on the invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the parcels before signing for delivery, but only after signing for delivery and paying for them if applicable.

14. Product Return

The Buyer may request the return of products in the following situations:

  • The parcels are severely damaged;
  • The products have been delivered/invoiced incorrectly. The delivery of other products than those requested must be reported immediately. The Buyer may request the return of the product for replacement, and if the product is no longer in stock, they may choose a replacement or a full refund. If it is agreed to replace it with a product of higher value, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and transportation costs for the replacement product, if applicable, are borne by the customer.
  • The products have manufacturing defects;
  • The Buyer has the right to notify the Seller in writing that they are renouncing the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. Also, in accordance with art. 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without invoking any reason. In this case, the direct return costs of the products will fall, according to the law, under the Buyer’s responsibility. The products must be returned in the original packaging, with the attached invoice, and must not show physical wear or damage. Personalized products cannot be returned. Please note that these products are created based on your specifications, so they cannot be changed or returned. If it is agreed to replace it with a product of higher value, the Buyer will pay the difference; if the value is lower, they will receive a partial refund up to the value of the replacement product. Return and transportation costs for the replacement product, if applicable, are borne by the Buyer. If the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, or dents, we reserve the right to decide to accept the return or withhold an amount, which will be communicated after evaluating the damages caused. In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within a maximum of 14 days from receiving the returned product.

15. Processing of Personal Data

To ensure the protection of users’ right to personal data protection, we have implemented specific protective measures, taking into account Romanian legislation, as well as the requirements set by Regulation (EU) 2017/679 – applicable throughout the European Union from May 25, 2018 (“Regulation”). Personal data means any information by which you can be identified, in particular by an identification element such as a name, an identification number, location data, an online identifier, or one or more elements related to your physical, physiological, genetic, mental, economic, cultural, or social identity. Our company takes all necessary measures to ensure the protection of your right to personal data protection, and these terms represent the notification established by art. 13 or 14 of the Regulation, explaining why we collect your personal data, how we protect this data, and what your rights are regarding this data collection. We encourage you to read this document carefully and request any additional information or clarification that you deem necessary regarding the content of this information.

1. General Considerations Regarding Your Personal Data

In accordance with Regulation (EU) 2017/679, Serenichron will administer safely and only for the specified purposes, the personal data provided by Users. Through Terms and Conditions, Users are informed that the personal data they provide will be processed to offer, in optimal conditions by Serenichron, internet services, supply of goods and services, advertising, marketing, and publicity services, as well as statistical services. Serenichron performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use, and, in some cases, transmission to third parties, based exclusively on and regulated by a commercial contract that ensures the security and confidentiality of the data, as well as respect for the user’s rights, of the personal data of the site Users to administer, maintain, improve, and obtain information regarding the services they provide, as well as to prevent errors and information leaks through their own IT network, violations of the law, or contractual terms. Personal data to be collected may also be used, including through the automatic creation of profiles (for those Users who have explicitly given their consent), to personalize the services offered to Users through the site and for marketing purposes. The automatic creation of profiles will not target minors; their personal data will not be processed for this purpose. Personal data will be provided by Users, at their discretion, when creating a valid account on the site or subscribing to a service available on the site, to benefit from the services and products offered through it. When registering on the site, Users are requested to provide certain personal data, such as first and last name, gender, date of birth, email address, phone, profession, habits/preferences/behavior, and other personal information. The User is solely responsible for all the data provided when creating a user account on the site. To confirm the data and the account, the User will be notified at the email address declared upon account creation. This confirmation email is intended to stop fraudulent actions by users who use other people’s email addresses to create fictitious accounts. If you receive such a message, if you have not registered personally on the site, please send us an email at [email protected] to delete the respective account within 3 working days. The email will also contain, in PDF format, the current version of this Contract. The User Profile form contains fields that can be edited if there is a desire to modify or complete the data provided at account creation. The User is not obliged to provide these data, but they are necessary for i) recording the use of the site and ii) providing optimal services through it, to inform about promotional campaigns, for advertising purposes, for personalized marketing and advertising actions, and for the User’s access to additional facilities. The User’s refusal to provide the requested data results in the non-participation in promotional actions organized through the site and the non-use of the additional facilities and services offered exclusively to Users with an account on this website. The website can still be used if the User decides not to create a profile by providing personal data, except as provided in the Cookies Policy (an integral part of this Contract). In accordance with Regulation (EU) 2017/679 and Law no. 677/2001, Users have the right to access, intervene on the data, the right not to be subject to an individual decision, and the right to go to court. Users also have the right to oppose the processing of their data and request the deletion of the data. To exercise these rights, Users can make a written request in this regard, which they will send by email to [email protected] with the specification “Request for personal data.” The site is committed not to send spam messages (commercial messages for which it does not have the User’s prior explicit consent) and to take all accessible technical means to ensure the security and confidentiality of the User’s data. The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who engage in proven fraud, slander, or attacks on the security and confidentiality of the information within the site or the company operating the site.

2. Personal Data We Collect Grounds for Collection, and Purpose of Collection

In the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, after the user voluntarily completes their personal data on the site, by accessing one or more of the sections: create account, update account, subscribe to newsletter, complete online questionnaire, complete online form, to obtain personalized information or commercial benefits, within campaigns promoted on the site.

Grounds for collecting personal data on the site may include the following:

  • the data subject has given their consent for the processing of personal data for one or more specific purposes;
  • processing is necessary for the execution of a contract to which the data subject is a party or to make requests at the request of the data subject before concluding a contract;
  • processing is necessary to fulfill a legal obligation incumbent on the operator;
  • processing is necessary to protect the vital interests of the data subject or another natural person;
  • processing is necessary for the performance of a task that serves a public interest or results from the exercise of public authority with which the operator is invested;
  • processing is necessary for the purposes of the legitimate interests pursued by the operator or by a third party, except where such interests or the fundamental rights and freedoms of the data subject, which require the protection of personal data, prevail, especially when the data subject is a child.

Below we present in detail the personal data collected as well as the grounds, purpose, and duration of their collection. Providing the data indicated below is not mandatory for viewing the Website, except for those related to Cookies. The indicated data is necessary only to provide specific services to Users who transmit them.

Personal Data We Collect:

  • Name, surname, email address, phone number, geographic location data, mailing address, social media profile links.
  • Grounds for collecting these data: 1), 6).
  • Purpose of collecting personal data:
  • To provide access to content and respond to questions and requests submitted online by users, to send communications, offers, and benefits consisting of access to services and products.
  • Method and duration of data collection:
  • Within the secure database, until the explicit desire for deletion by the user or up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymized.

Personal Data We Collect:

  • Cookies, timestamps (date and time of access), browsing history on the site.
  • Grounds for collecting these data: 1), 6).
  • Purpose of collecting personal data:
  • To monitor site traffic and access history, to create content hierarchy, and to identify the most relevant content for the user.
  • Method and duration of data collection:
  • Within the secure database, until the explicit desire for deletion by the user or up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymized.

3. How We Store Your Personal Data, Location, Retention Period

We will store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data is processed, and in cases where we have a legal obligation to keep your personal data for a certain period, the retention period will be as provided by law. Depending on the specific situation, this period will vary, ranging from 1 day to 10 years. For a better understanding of how your personal data is stored, where it will be stored, and the exact period for which this data will be kept in our records or systems, please refer to the above table. To guarantee the user’s right to be protected regarding the processing of personal data, we implement, for certain categories of data that are sensitive or likely to significantly affect rights, special technical and organizational measures to protect these categories of personal data.

4. Users’ Rights Regarding Personal Data and Exercising Them

To protect personal data at a higher standard, users have a series of rights regulated by law, which we present briefly below, asking you to contact the data protection officer in our company for any additional details.

  • Right of Access: The user has the right to obtain access to their personal data we process, as well as the right to obtain copies of this data. At the user’s request, the first such copy will be provided free of charge, and any additional copies requested may be subject to a fee corresponding to the effort required to extract and format for transmission. The copy of the personal data can be offered either in electronic format or in physical format, depending on your request and the nature of the requested data.
  • Right to Rectification of Data: The user has the right to obtain the correction of any inaccuracies concerning their personal data processed by us. They also have the right to obtain the completion of any incomplete personal data. Any user is encouraged to contact the site at [email protected] whenever they notice that there is an inaccuracy regarding their personal data or that their personal data processed by Serenichron is incomplete.
  • Right to Erasure of Data: The user has the right to the deletion of personal data. This right is not an absolute right, which means that the law provides for certain limitations concerning exercising this right (“the right to be forgotten”).
  • Right to Restriction of Processing: The user has the right to obtain the restriction of the processing of their personal data that we collect and process, especially if they dispute the accuracy of the data, if the data processing is illegal, or if the processing of this data is no longer necessary according to the law.
  • Right to Object: The user has the right to object to the processing of personal data by us, especially if the processing is done for marketing purposes or for reasons related to their particular situation, in which case their data must be anonymized as soon as possible and confirmed to the user.
  • Right to Withdraw Consent: For personal data processed based on consent, the user has the right to withdraw consent at any time, as easily as it was initially granted. Withdrawing consent will not affect the legality of the processing of the data that we carried out before the withdrawal of consent. The right to withdraw consent is not absolute, meaning that there are cases in which data will not be deleted as a result of consent withdrawal (e.g., when personal data is used to comply with a legal obligation).
  • Right to File a Complaint with the Competent Authority: The user has the right to file a complaint with the National Supervisory Authority for Personal Data Processing regarding the aspects related to the processing of personal data by our Company.
  • Automated Decision-Making Process, Including Profiling: Personal data is collected and processed through an automated decision-making process to personalize information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent. In these processes, your data is protected by special security measures, such as data encryption and advanced server-level security of the database. You have the right to request a modification of the way your personal data is processed automatically by requesting the verification of the automated process through human intervention. In this regard, please contact us at [email protected].

5. Exercising Rights

For the user to exercise the above-mentioned rights, to ask us any questions regarding these rights, or to ask for clarification about any of the provisions of this notice, please contact us anytime, using the contact details.

How Requests or Complaints Can Be Sent – Contact Person For more information regarding personal data, how data is collected, processed, and protected, or to request any clarification regarding those mentioned in these Terms and Conditions, any user can contact the data protection officer at any time by email at [email protected] or by mail at Jud. Ilfov, Bragadiru, Rubinului Street 7b, Villa 11, Postal Code 077025.

16. Force Majeure

None of the parties will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

17. Applicable Law

This contract is subject to Romanian law. Any disputes arising between Serenichron and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.

18. Special Offers

Serenichron currently has no special offer campaigns underway.

19. Modification of Terms and Conditions

Serenichron has the right to modify at any time and in any way any of the provisions included in the Terms and Conditions or the Terms and Conditions as a whole, without any prior notice and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, made at any time after the modification, and the non-acceptance of any modification obliges the respective User to immediately cease accessing the site and/or using the services offered through it.